At Rica Auto Shop, we strive to provide high-quality vehicles and transparent service. Because we sell used vehicles, please carefully review this Refund and Returns Policy before completing your purchase. By purchasing a vehicle from us, you acknowledge and agree to the terms outlined below.

1. General Policy

All vehicle sales are considered final unless otherwise stated in a written agreement. Due to the nature of used vehicle sales, we do not offer automatic returns or refunds once a purchase has been completed and the vehicle has been delivered or taken possession by the buyer.

We encourage all customers to:

  • Inspect the vehicle thoroughly before purchase

  • Request additional photos or videos if purchasing remotely

  • Review all documents carefully before signing

  • Ask questions about condition, features, and history

2. Vehicle Condition (“As-Is” Sales)

Unless otherwise stated in writing:

  • Vehicles are sold “AS IS” without warranties, expressed or implied.

  • Rica Auto Shop does not guarantee the long-term performance of any vehicle.

  • Normal wear and tear associated with used vehicles is expected and not considered a defect.

Customers are responsible for reviewing the vehicle’s condition prior to finalizing the sale.

3. Deposits

In most cases:

  • Deposits placed to hold a vehicle may be non-refundable.

  • A deposit secures the vehicle and removes it from availability.

  • If a customer fails to complete the purchase within the agreed timeframe, the deposit may be forfeited.

Specific deposit terms may vary depending on the agreement made at the time of purchase.

4. Financing Cancellations

If a vehicle purchase is financed:

  • Approval is subject to lender terms and conditions.

  • If financing is not finalized, the transaction may be cancelled according to the agreement between the buyer and the dealership.

  • Any refund eligibility will depend on the status of the transaction and any signed documents.

All financing agreements are separate legal contracts between the customer and the lending institution.

5. Auction Sales

For vehicles purchased through auction:

  • All sales are generally considered final.

  • Auction purchases may not be eligible for returns or refunds.

  • Buyers are responsible for reviewing vehicle details and auction terms before placing bids.

Specific auction rules may apply and will be communicated prior to participation.

6. Nationwide Shipping (USA & Canada)

For customers purchasing vehicles for delivery:

  • Shipping costs are typically non-refundable once transport has been arranged.

  • Delivery timelines are estimates and may vary.

  • Customers must inspect the vehicle upon arrival and report any concerns immediately.

Once the vehicle has been accepted by the buyer or their designated representative, the sale is considered complete.

7. Title and Registration Issues

Refunds will not be issued due to:

  • Registration delays

  • Title processing timelines

  • State or provincial inspection requirements

  • Import or export procedures (including cross-border purchases)

Customers are responsible for complying with local regulations in their jurisdiction.

8. Limited Exceptions

Refunds or returns may only be considered under the following circumstances:

  • A written agreement explicitly stating return eligibility

  • Proven clerical or documentation errors made by Rica Auto Shop

  • Situations required by applicable state, federal, or provincial law

Any exception must be approved in writing by dealership management.

9. Customer Responsibility

By completing a purchase, the customer acknowledges:

  • They have inspected the vehicle or accepted the condition as described.

  • They understand the sale terms.

  • They agree that used vehicles may require routine maintenance after purchase.

  • They have read and accepted this Refund and Returns Policy.

10. Contact Information

If you have questions about this policy, please contact us.

Our team is happy to clarify any details before your purchase.